Last Updated: June 30, 2025
1. Introduction
Pandastackio Inc (“we,” “our,” or “us”) operates the PandaStack.io platform, providing DevOps hosting services, application deployment, database management, monitoring, analytics, and AI-powered development tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Company Information:
- Name: Pandastackio Inc
- Address: 1007 N Orange St, 4th Fl 4188, Wilmington, DE 19801, United States
- Phone: +1 716 589 2579
- Email: support@pandastack.io
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account Information: Name, email address, username, password, and profile details
- Contact Information: Phone number, mailing address, and billing information
- Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
- Communication Data: Messages sent through our support system, chat features, or direct communications
2.2 Technical Information
- Device Information: IP addresses, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on platform, feature usage, click patterns
- Application Data: Code repositories, deployment configurations, application logs, and performance metrics
- Server Data: Server logs, deployment histories, resource usage statistics
- Monitoring Data: Uptime statistics, SSL certificate information, response times, error rates
2.3 Analytics and Performance Data
Our platform provides analytics and monitoring services, which may include:
- Website traffic patterns and user behavior analytics
- Application performance metrics
- Server resource utilization data
- Database query performance statistics
2.4 Automatically Collected Information
- Cookies and similar tracking technologies
- Log files and server data
- Geolocation information (with your consent)
- Referral sources and search terms
3. How We Use Your Information
3.1 Service Provision
- Provide and maintain our DevOps hosting platform
- Deploy applications, manage databases, and provide monitoring services
- Process payments and manage billing
- Provide customer support and technical assistance
- Enable AI-powered deployment assistance and optimization
3.2 Platform Enhancement
- Improve platform performance and reliability
- Develop new features and services
- Conduct analytics to understand usage patterns
- Optimize user experience and interface design
3.3 Communication
- Send service-related notifications and updates
- Provide technical support and troubleshooting
- Share platform updates and new feature announcements
- Send billing notifications and account information
3.4 Security and Compliance
- Monitor for security threats and unauthorized access
- Prevent fraud and abuse of our services
- Comply with legal obligations and regulatory requirements
- Maintain platform security and data integrity
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share information with trusted third parties who assist in:
- Payment processing and billing services
- Cloud infrastructure and hosting providers
- Monitoring and analytics tools
- Customer support platforms
- Email and communication services
4.2 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose information when required by law, court order, or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety and platform security
- Investigate potential violations of our terms
4.4 Consent-Based Sharing
We will share information with third parties only with your explicit consent for purposes not covered in this policy.
5. Data Security
5.1 Security Measures
Security is at the core of our platform. We implement robust security features including automatic SSL, DDoS protection, and regular backups:
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Multi-factor authentication options
- Regular security audits and vulnerability assessments
- Access controls and employee security training
5.2 Infrastructure Security
- Bare-metal servers for enhanced speed and reliability
- Isolated deployment environments
- Automated backup systems
- Network security monitoring
- Incident response procedures
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and platform performance
Specific Retention Periods:
- Account information: Retained while account is active plus 3 years after closure
- Application and deployment data: Retained for 1 year after service termination
- Analytics and usage data: Retained for 2 years
- Support communications: Retained for 3 years
- Payment information: Retained as required by financial regulations
7. Your Privacy Rights
7.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Delete your account and associated data
- Export your application data and configurations
- Opt-out of non-essential communications
7.2 Data Portability
You can export your code repositories, deployment configurations, and application data in standard formats.
7.3 California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
7.4 European Privacy Rights (GDPR)
EU residents have rights including:
- Right of access and rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
8. Cookies and Tracking Technologies
8.1 Types of Cookies
We use various types of cookies:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us analyze platform usage
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Understand user behavior and improve services
8.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit platform functionality.
8.3 Third-Party Analytics
We use analytics services to understand platform usage and improve our services. These may include Google Analytics, monitoring tools, and performance tracking services.
9. International Data Transfers
Your information may be transferred to and stored in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Certification schemes and codes of conduct
10. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-platform notifications
Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Privacy Officer
- Email: support@pandastack.io
- Phone: +1 716 589 2579
- Mail: Pandastackio Inc, 1007 N Orange St, 4th Fl 4188, Wilmington, DE 19801, United States
Response Time: We will respond to privacy requests within 30 days of receipt.
13. Data Processing Legal Basis
We process your information based on:
- Contract: To provide our hosting and deployment services
- Legitimate Interest: To improve our platform and ensure security
- Consent: For optional features like analytics and marketing communications
- Legal Obligation: To comply with applicable laws and regulations
14. Specific Service Privacy Considerations
14.1 Application Deployment
- Code repositories and deployment configurations are stored securely
- Application logs may contain user data and are handled according to this policy
- CI/CD pipeline integration may access your Git repositories
14.2 Database Services
- Database contents remain under your control
- We may access metadata for service optimization
- Regular backups are encrypted and stored securely
14.3 Monitoring and Analytics
- Uptime monitoring, SSL information, and response times are tracked
- Performance metrics are aggregated and anonymized when possible
- Real-time traffic analytics may include user behavior data
14.4 AI-Powered Features
- AI assistance for deployments may analyze your code and configurations
- AI processing is conducted securely with data minimization principles
- AI recommendations are based on anonymized usage patterns
15. Breach Notification
In the event of a data breach that may affect your personal information:
- We will notify affected users within 72 hours of discovery
- Regulatory authorities will be notified as required by law
- We will provide details about the breach and steps being taken
- We will offer guidance on protective measures you can take
This Privacy Policy is effective as of June 30, 2025. For the most current version, please visit https://pandastack.io/privacy
